Lounge Assistant

A reputable organization is seeking a customer-focused Lounge Assistant to provide exceptional front-line support and ensure a comfortable experience for customers visiting the lounge. The ideal candidate will maintain a welcoming environment, assist with administrative tasks, and coordinate with internal teams to deliver excellent customer service.

• Welcome and attend to customers warmly and professionally.
• Ensure the lounge remains clean, comfortable, and well-organized.
• Offer refreshments and assist customers while they wait.
• Coordinate with Relationship Managers and branch staff to ensure prompt customer service.
• Handle basic administrative tasks, including printing documents, receiving packages, and maintaining visitor records.
• Respond to customer enquiries and escalate complaints when necessary.
• Monitor lounge supplies and request replenishment when required.
• Assist during VIP visits and special customer events.

• Bachelor's Degree or HND in any discipline.
• Excellent communication and interpersonal skills.
• Professional appearance and a customer-focused attitude.
• Strong organizational and administrative skills.
• Ability to multitask in a fast-paced environment.
• Applicants must be 28 years old or below.

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