Barry Callebaut is seeking a dedicated Customer Quality & Quality in Design (QID) Lead to champion quality, customer satisfaction, and continuous improvement at our St. Albans facility. The role ensures that quality standards are integrated into product design and that customer feedback and complaints are addressed efficiently. The ideal candidate will have strong food safety knowledge, excellent communication skills, and experience in quality management and product commercialization.
Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and areas for improvement
Collaborate with production, engineering, and customer service teams to address quality issues and implement corrective actions
Ensure Barry Callebaut quality standards are integrated into product design and development processes
Participate in new product introductions and product transfer projects to assess and mitigate quality risks
Lead cross-functional teams in root cause analysis (RCA) and corrective action initiatives
Promote a culture of quality, compliance, and customer focus through training and awareness
Conduct regular reviews of customer quality performance and present findings to management
Lead quality improvement projects and act as liaison between factory and regional customer quality teams
Support and participate in customer audits and compliance reviews
Ensure all customer requirements are communicated and met at the factory level
Bachelor’s degree in Chemistry, Biology, Microbiology, Industrial/Business Engineering, or Food Science (or equivalent)
Minimum of 5 years’ experience in quality, CI&TS, operations, or engineering
Experience handling customer complaints, documentation, and support requests
Strong background in food safety systems (HACCP, GMP, BRC, or FSSC22000)
Knowledge of regulatory requirements and Management of Change processes
Experience in product commercialization and continuous improvement
ASQ certification is an advantage
Strong analytical, leadership, and interpersonal skills
Proficient in Microsoft Word, Excel, and PowerPoint
Ability to multitask, manage multiple projects, and work flexible hours in a 24/7 facility environment
What You Can Expect from Barry Callebaut:
Competitive salary and benefits package
12 paid holidays, generous PTO, and your birthday off
Inclusive work culture under the #OneBC initiative
Growth and development opportunities within a global organization
Commitment to sustainability through the Forever Chocolate program
None
Complete your application on the company's website