Customer Service Officer (Showroom)

A reputable company is seeking a professional and customer-focused Customer Service Officer to support showroom operations. The ideal candidate will provide exceptional customer service, handle customer inquiries, prepare quotations, maintain records, and ensure a positive customer experience while supporting day-to-day administrative activities.

• Welcome and assist customers visiting the showroom.
• Respond to customer inquiries and resolve complaints professionally.
• Prepare quotations and maintain accurate customer records.
• Manage petty cash records and generate reports using spreadsheets.
• Handle front desk responsibilities and maintain a professional customer experience.
• Use Microsoft Excel, Word, and Outlook for daily administrative tasks.
• Process customer requests and provide product or service information.
• Support general showroom and customer service operations.

• Minimum of HND or Bachelor's Degree in a relevant discipline.
• At least 2 years' experience in customer service, front desk, showroom, retail, or another customer-facing role.
• Proficiency in Microsoft Excel, including formulas such as SUM, IF, percentage calculations, and other basic financial computations.
• Proficiency in Microsoft Word and Microsoft Outlook.
• Experience using spreadsheets for quotations, petty cash, and reporting.
• Excellent verbal and written communication skills.
• Friendly, confident, and customer-oriented personality.
• Strong interpersonal and relationship management skills.
• Excellent problem-solving and complaint-resolution abilities.
• Ability to multitask and work effectively under pressure.
• Professional telephone etiquette.
• Strong attention to detail and organizational skills.

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