Customer Success Specialist

EbrandElevate Digitals is seeking a Customer Success Specialist to manage patient interactions, appointment scheduling, and administrative support while ensuring excellent client experiences and fostering trust.

Welcome and attend to patients professionally, in person and via phone

Manage appointment bookings, reminders, and follow-ups

Handle patient inquiries and ensure smooth communication between clients and clinicians

Maintain accurate patient records and ensure timely feedback collection

Support administrative and marketing activities as needed

Collaborate with dentists, receptionists, and marketing teams to ensure seamless service delivery

Bachelor’s Degree or HND in Business Administration, Marketing, Communications, Customer Service Management, Public Relations, Health Administration, or related field

1–3 years’ experience in customer service, client relations, sales, or administrative support, preferably in healthcare or service-based organizations

Strong verbal and written communication skills

Skilled in handling inquiries, follow-ups, and feedback with empathy and professionalism

Ability to convert inquiries into booked appointments and support marketing initiatives

Proficient in Microsoft Office and Google Workspace; comfortable managing online leads via platforms like Instagram, Facebook, and Google Ads

Strong time management, multitasking, emotional intelligence, and team collaboration skills

Experience in a dental or medical clinic is a strong advantage

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