Customer Service & Sales Officer

The Customer Service & Sales Officer will be the primary point of contact for customers, handling online and in-store inquiries, processing orders, closing sales, and maintaining accurate records to ensure smooth operations and high customer satisfaction.

Close sales from WhatsApp leads, particularly from Instagram ads

Follow up with new leads and returning customers until sales are completed

Meet daily and weekly sales targets and improve conversion rates

Update prices and upload new items on the WhatsApp catalog

Monitor daily website orders and print them for processing

Respond promptly to customer complaints and resolve issues

Maintain accurate records of orders, chats, and complaints

Provide product information and recommendations to customers

Send daily or weekly reports on leads, conversations, orders, and conversions

Maintain a respectful and professional tone with all customers

Collaborate with other sales reps to achieve company goals

Bachelor’s Degree with at least 2 years of relevant work experience

Comfortable using WhatsApp Business, websites, and basic digital tools

Highly organized, proactive, and sales-driven

Must reside in Port Harcourt, close to Eliozu

Completed National Youth Service Corps (NYSC)

Available for full-time, on-site work

Strong communication and proven sales skills, particularly online

Able to work Mondays to Saturdays with one day off

Commitment to long-term engagement with the company

*Interested candidates should send their CV and a brief message explaining why they are a good fit for this role

 Include your location in Port Harcourt in the body of the email.

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