Swift Consulting Limited is hiring on behalf of its client, an E-commerce company, for the role of Customer Service Representative. The successful candidate will manage customer interactions, resolve issues efficiently, and contribute to delivering a seamless shopping experience that promotes satisfaction and loyalty.
Respond to customer inquiries across phone, email, live chat, and social media channels in a timely manner
Address complaints, manage order concerns, and process returns or refunds professionally
Provide clear and accurate details regarding products, services, and delivery updates
Maintain comprehensive records of customer communications and transactions
Work closely with logistics, warehouse, and operations teams to resolve customer-related matters
Support initiatives aimed at improving customer satisfaction and retention
Bachelor’s Degree, OND, or HND in Business Administration, Mass Communication, Marketing, or a related discipline
One to three years of relevant experience in customer service, call center operations, or a similar position, preferably within the e-commerce industry
Strong verbal and written communication skills
Effective problem-solving and conflict management abilities
Proficiency in CRM systems, chat platforms, email tools, and general computer applications
Ability to manage multiple tasks in a fast-paced work environment
Strong interpersonal skills with a customer-oriented mindset
None
Send your application via email with the provided subject line