Team Lead

The Team Lead will oversee daily operations at assigned service collection points, ensuring efficient device intake, strong customer service delivery, and effective team coordination in support of Mirahub Limited’s nationwide expansion.

Oversee day-to-day activities at designated device collection and service locations

Lead and coordinate team members handling customer service and device intake

Ensure accurate documentation, tracking, and accountability of customer devices

Confirm warranty status and ensure compliance with service procedures

Train and guide staff on customer engagement and operational standards

Monitor team performance and support achievement of service and productivity targets

Address customer concerns and escalate technical issues when required

Ensure adherence to company policies and brand service guidelines

Prepare and submit routine operational reports to management

Strong leadership and people management capabilities

Good knowledge of smartphone devices, especially TECNO, Infinix, and itel

Ability to manage records, device intake processes, and accountability

Excellent communication and customer service skills

Sound problem-solving and decision-making ability

Capacity to work under pressure and manage multiple responsibilities

Qualifications:

Minimum of OND, HND, BSc, or equivalent qualification

1–3 years experience in a team lead, supervisory, or customer service role

Background in mobile phone service centers, retail, or electronics is an advantage

Basic computer literacy including POS systems, service logs, or inventory tools

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